Legal
Returns Policy
Last updated: 26 July 2026
Damaged, faulty, or incorrect items
As a food retailer, we can only accept returns or offer refunds for items that arrive damaged, faulty, or different from what you ordered. Please contact us within 48 hours of receiving your order, with a photo of the item where possible, at hello@jfoodstore.co.uk or +44 20 0000 0000.
Change of mind
For food safety reasons, we cannot accept returns for change of mind once an order has been delivered or collected.
Refunds
Approved refunds are issued to your original payment method within 5–10 business days.
In-store purchases
For items bought in-store, please bring your receipt and speak to a member of staff.